Returns

EXCHANGE AND REFUND

We love a happy customer & we want you to be completely satisfied with your purchase.

JN LLOVET thoroughly checks all items and ensures they are in perfect condition before sending and each item is packaged carefully. However if something is found to be damaged or faulty on delivery, or you are simply unhappy with the item JN LLOVET will happily exchange or refund items purchased within 14 days from date of delivery.

Please be aware that the photos on our website are as close as possible a representation of the actual leather colours. Leather is a natural material and therefore inconsistency of colour and texture is a unique characteristic. The colour may slightly differ from the picture seen on your computer screen depending on device so please make your selection carefully.

Refund or exchange will only be given if an item is sent back to JN LLOVET at customer’s own expense in its original condition. Delivery costs of returns within Germany are free of charge. The goods must arrive to us in perfect condition, have not been used, washed, and altered in any way. All swing tags and protective plastic must remain in their original place, and dust bag must also be returned intact. If the return package does not reach us safely, we cannot complete the refund, so please send via registered post.

If you want to exchange or return please contact us within 14 days of the date of delivery via email at service@jnllovet.com. We cannot offer a refund or exchange if we are notified after the 14-day period.

CUSTOMIZED ITEMS

Please be aware that all custom-made pieces cannot be exchanged or refunded. The items are one of a kind, specially made for you according to your personal wishes. A unique piece as unique as you are.

However if something is found to be damaged or faulty on delivery, you can send the item back within 14 days. We will make sure to fix all problems.

JN LLOVET does not refund or exchange for change of mind, please be aware that the photos on our website are as close as possible a representation of the actual leather colours. Leather is a natural material and therefore inconsistency of colour and texture is a unique characteristic. The colour may slightly differ from the picture seen on your computer screen depending on device so please make your selection carefully. Please be aware that all applications in the picture of the product configurator are grafics. They will be applied from real leather onto your jacket. Your real applications will differ slightly in colour. Also size, design and order of the applications will differ. Size and position of the leather applications depend on the design.

MADE-TO-ORDER PRODUCTS

Please be aware that all made-to-order items can only be returned in exchange of a store credit. All those articles are marked with made-to-order.

The customer service can be reached weekdays from 10:00am bis 5:00pm as follows:

Hotline: +49 (0) 40-53301988
Fax: +49 (0) 40-53301986
Email: service@jnllovet.com

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* incl. tax, plus shipping